Terms of Service

These terms govern your use of PeptideLeads services. By engaging our services, you agree to the following conditions.

1. Service Description

PeptideLeads is a digital marketing agency that generates and delivers qualified patient leads to peptide therapy clinics across the United States. Our services include paid advertising campaign management, lead capture, lead verification, and lead delivery. Each lead represents an individual who has expressed interest in peptide therapy treatments and submitted their contact information through one of our advertising channels.

2. Payment Terms

PeptideLeads operates on a pay-per-lead model. Clients are charged only for leads that have been delivered. There are no upfront fees, setup costs, or retainer requirements.

• Leads are invoiced on a weekly or monthly basis, depending on volume and client preference.
• Payment is due within 15 days of the invoice date.
• We accept payment via bank transfer (ACH), credit card, or other methods agreed upon in writing.
• Accounts with balances overdue by more than 30 days may have lead delivery paused until the balance is resolved.

3. Lead Quality Standards

A lead is considered billable when it meets all of the following criteria:

• Verified full name
• Valid phone number
• Valid email address
• Expressed interest in a peptide therapy treatment
• Located within the client's designated service area

The following do not qualify as billable leads and will not be charged:

• Spam or bot submissions
• Duplicate entries (same individual within a 90-day window)
• Inquiries from individuals located outside the client's service area
• Inquiries for treatments or services unrelated to the client's offerings

4. Lead Disputes

If a client believes a delivered lead does not meet the quality standards outlined above, they must submit a dispute within 7 business days of lead delivery. Each dispute must include:

• The lead in question (name or reference ID)
• A specific reason the lead is being disputed (e.g., wrong area, duplicate, invalid contact information)

PeptideLeads will review the dispute and respond within 5 business days. If the dispute is valid, a credit will be applied to the client's next invoice. If the lead meets our quality standards, the charge will be confirmed and an explanation will be provided.

5. Geographic Exclusivity

PeptideLeads limits the number of clinic partnerships within a given geographic area to prevent direct overlap. We will not assign leads from the same immediate service area to competing clinics simultaneously. Specific exclusivity terms, including radius and market definitions, are outlined in each client's individual service agreement.

6. Limitation of Liability

PeptideLeads provides marketing and lead generation services on an "as-is" basis. We do not guarantee specific conversion rates, appointment bookings, or revenue outcomes. To the fullest extent permitted by law:

• PeptideLeads shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to lost profits, lost patients, or business interruption.
• Our total aggregate liability for any claims related to services rendered shall not exceed the total fees paid by the client to PeptideLeads during the three (3) months immediately preceding the event giving rise to the claim.

7. Termination

Either party may terminate the service relationship at any time by providing written notice via email. There are no early termination fees, cancellation penalties, or long-term commitments.

Upon termination, any outstanding invoices remain due and payable. Lead delivery will cease once written notice has been received and acknowledged.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these terms or the services provided shall be resolved in the state or federal courts located in Harris County, Texas.

9. Contact

For questions about these terms or your account, please contact us:

• Email: hello@peptideleads.com
• Phone: (832) 899-0775