Terms of Service

These terms govern your use of PeptideLeads services. By engaging our services or providing your contact information through our website, you agree to the following conditions.

1. Service Description

PeptideLeads is a patient acquisition agency operating exclusively in the peptide therapy vertical. Our services include paid advertising campaign management, lead capture, lead verification, and lead delivery to peptide therapy clinics across the United States. Each lead represents an individual who has expressed interest in peptide therapy treatments and submitted their contact information through one of our advertising channels.

2. Payment Terms

PeptideLeads operates on a single service model:

Live Transfer

PeptideLeads calls the patient, qualifies them, and warm-transfers them live to the clinic. Clients are charged a flat $150 per qualified live transfer. There are no upfront fees, setup costs, or retainer requirements. We cover all advertising spend.

Billable Transfer Definition

A live transfer is billable only when all of the following conditions are met:

• Patient remains on the line for 90 seconds or more after connection to the clinic
• Patient is located within the client's designated service area
• Patient expresses interest in a treatment the client offers
• Patient is 18 years of age or older
• Patient has provided explicit consent to be contacted

The following are not billable transfers:

• Calls where the patient disconnects before 90 seconds
• Patients outside the client's service area
• Patients interested in treatments the client does not offer
• Wrong numbers or misdials
• Duplicate patients within a 90-day window
• Unanswered calls or calls that reach voicemail

Clinic Obligations

The client agrees to staff the phone with a qualified team member during the agreed-upon transfer window. If the clinic is consistently unable to receive transfers during the agreed window, PeptideLeads reserves the right to pause the campaign until staffing is resolved.

Call Recording Disclosure

All qualification calls and live transfers may be recorded for quality assurance, dispute resolution, and compliance verification purposes. Both the patient and the receiving clinic are notified of recording at the start of each call.

Package Sizes and Payment

Live Transfer packages are available in sizes of 10, 25, 50, or 100 transfers at $150 each. Payment is processed at peptideleads.com prior to campaign launch. We accept payment via credit card and ACH bank transfer.

Refunds are available for leads or transfers that do not meet the qualification criteria agreed to in writing prior to campaign launch. Refund requests must be submitted within 7 business days of lead or transfer delivery.

3. Lead Quality Standards

A lead is considered billable when it meets all of the following criteria:

• Verified full name
• Valid phone number
• Valid email address
• Expressed interest in a peptide therapy treatment
• Located within the client's designated service area
• Provided explicit consent to be contacted by the receiving clinic

The following do not qualify as billable leads and will not be charged:

• Spam or bot submissions
• Duplicate entries within a 90-day window
• Inquiries from outside the client's service area
• Inquiries unrelated to the client's offerings
• Leads who have not provided valid consent at the point of capture

4. Lead Disputes

If a client believes a delivered lead does not meet the quality standards outlined above, they must submit a dispute within 7 business days of lead delivery. Each dispute must include the lead in question and a specific reason. PeptideLeads will review the dispute and respond within 5 business days.

5. Geographic Exclusivity

PeptideLeads limits the number of clinic partnerships within a given geographic area to prevent direct overlap. Specific exclusivity terms are outlined in each client's individual service agreement.

6. SMS / Text Messaging Communications

PeptideLeads operates SMS notification services across two distinct programs. By providing your phone number to PeptideLeads through any of the channels described below, you expressly consent to receive SMS text messages under the applicable program.

Program 1: PeptideLeads Consultation Notifications

This program sends SMS messages to clinic operators and decision-makers who book a consultation with PeptideLeads through our website at peptideleads.com or through our scheduling system at calendly.com/peptideleads. Messages include booking confirmations, 24-hour and 1-hour consultation reminders, scheduling updates, and follow-up communications. Internal operational notifications regarding booking activity are also delivered to PeptideLeads' verified business owner phone number.

Message frequency: Up to 5 messages per booking. Most bookings result in 2–3 messages.

Program 2: PeptideLeads Patient Lead Alerts

This program sends SMS messages to sales team members at PeptideLeads' contracted clinic clients. Recipients are designated by their employer (the contracted clinic) during PeptideLeads client onboarding and consent in writing through their employer's service agreement to receive operational SMS notifications. Each message contains the first name, requested treatment category, ZIP code, phone number, and submission timestamp for new patient inquiries submitted through PeptideLeads-operated lead generation forms.

Message frequency: 1 to 30 SMS notifications per month per recipient under typical operating conditions. Higher volume possible during active campaign periods.

Common Terms Across Both Programs

Message and data rates may apply. Standard carrier messaging rates apply to all SMS communications. PeptideLeads does not charge recipients for SMS messages, but your wireless carrier may charge you depending on your mobile plan.

To get help, reply HELP to any message from PeptideLeads or email info@peptideleads.com.

To stop receiving messages, reply STOP to any message from PeptideLeads. You will receive a single confirmation message acknowledging your opt-out, after which no further SMS will be sent under either program. You may opt back in at any time by submitting a new inquiry through our website or booking system, or by contacting your employer (for Program 2 recipients).

SMS Support: info@peptideleads.com

Detailed SMS program disclosures, including consent mechanisms and supported carriers, are published at peptideleads.com/sms-terms.

7. Limitation of Liability

PeptideLeads provides marketing and lead generation services on an "as-is" basis. We do not guarantee specific conversion rates, appointment bookings, or revenue outcomes. To the fullest extent permitted by law, PeptideLeads shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total aggregate liability for any claims related to services rendered shall not exceed the total fees paid by the client to PeptideLeads during the three months immediately preceding the event giving rise to the claim.

8. Termination

Either party may terminate the service relationship at any time by providing written notice via email. There are no early termination fees, cancellation penalties, or long-term commitments. Upon termination, any outstanding invoices remain due and payable.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes arising from these terms or the services provided shall be resolved in the state or federal courts located in Harris County, Texas.

10. Contact

For questions about these terms or your account, please contact us:

• Email: info@peptideleads.com